FAQ

1. How to download trial version?

Everywhere in the article there occurs "AxMath", "AxGlyph", "trial" or "download", you can click it as a hyperlink. Then it will download the latest version of the software for you. Download AxMath or AxGlyph now!

2. How to buy the pro version?

Glad to hear that you want a pro version! In the "register product" dialog, there is an auto-generated license key like "XXXXX-XXXXX-XXXXX-XXXXX"(AxMath) or "XXXXXXXX-XXXX-XXXX-XXXX"(AxGlyph). Copy the license key and navigate to the AxMath or AxGlyph page. In "Buyers' Guide" section you can enter your email and your key then click "Buy" button. Once payment succeeds, the license file will be generated and you can click the "Download Lic" button to download. See FAQ - Buy for more detials. Contact sales if you get any problem.

3. Anti-Virus prompts malware.

AxMath/AxGlyph belongs to OLE (used to insert formulas or picture objects in containers such as WORD). It needs to read and write the registry during installation and runtime. During the download, installation or operation, the anti-virus software may report a false alarm. If this happens, please temporarily exit the anti-virus software or select "Allow operation" when prompted.

4. Office integration fails.

After confirming that the installation has been successful, if the AxMath/AxGlyph encounters an operational failure, for example, the program fails to start, the plugin in Office cannot be found or cannot be run, a formula cannot be inserted in WORD, and so on. These problems are caused by the settings of the Windows system or Office. When you encounter these situations, please refer to Chapter 8 of the help document. The corresponding solutions for the above faults are given.

5. How can I use both softwares sufficiently?

In order to get you up to speed with AxMath and AxGlyph, we have provided detailed help documentation. At the same time, instructional videos are also being recorded. In addition, you can submit problems encountered in our support forum. We will reply as soon as possible.

6. Future Plan

Now AxMath and AxGlyph only support Windows systems. However, a Mac version is urgently needed. If AxMath sells 5,000 copies, we will start the Mac version development program. We expect to complete the first Mac version of AxMath in mid-2019. Also, we plan to launch an online market to user-defined equation sets or graph sets.

7. End User License Agreement

The SOFTWARE PRODUCT (AxMath/AxGlyph) is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE PRODUCT is licensed, not sold.

  • LICENSES
    AxMath/AxGlyph is licensed as follows: Licenses are per machine and valid for use on Windows. License keys may be used on multiple computers and operating systems, provided the license key holder is the primary user. Businesses must purchase at least as many licenses as the number of people using AxMath/AxGlyph.
  • DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS
    Maintenance of Copyright Notices. You must not remove or alter any copyright notices on any copy of AxMath/AxGlyph.
    Distribution. You may not distribute or sell license keys or AxMath/AxGlyph to third parties. Licenses will be revoked if distributed or sold to third parties.
    Rental. You may not rent, lease, or lend the license key or AxMath/AxGlyph.
  • COPYRIGHT
    All title, including but not limited to copyrights, in and to AxMath/AxGlyph and any copies thereof are owned by StarSoul Tech LTD.
  • NO WARRANTIES
    StarSoul Tech LTD expressly disclaims any warranty for AxMath/AxGlyph, which is provided 'as is' without any express or implied warranty of any kind, including but not limited to any warranties of merchantability, non-infringement, or fitness of a particular purpose.
  • LIMITATION OF LIABILITY
    In no event shall StarSoul Tech LTD be liable for any damages due to use of AxMath/AxGlyph, to the maximum extent permitted by law. This includes without limitation, lost profits, business interruption, or lost information. In no event will StarSoul Tech LTD be liable for loss of data or for indirect, special, incidental, consequential (including lost profit), or other damages. StarSoul Tech LTD shall have no liability with respect to the content of AxMath/AxGlyph or any part thereof, including but not limited to errors or omissions contained therein, libel, trademark rights, business interruption, loss of privacy or the disclosure of confidential information.